When I asked Miller why resolving “customer confusion” required removing functions from Deluxe in a way that caused confusion, she replied that the goal was to ensure that the desktop version of Deluxe was the same as the online or mobile version. This change enables us to innovate faster and make improvements that benefit all customers at the same time, regardless of whether they use our online or desktop software.” So this year, we made the product experience consistent across all TurboTax offerings. These differences also impeded our ability to introduce new innovations across the entire TurboTax product line. Intuit spokeswoman Julie Miller told me in an email: “As new online and mobile technologies emerged, our products, and the tax scope and features they included, began to differ, leading to customer confusion. Wrote one reviewer: “I hate being gouged, and I hate weasel word explanations even more.” This appears to allude to Intuit’s hamfisted response to the uproar, which appears to be written in pure corporate gibberish.
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As I write, on the customer review page for the Windows download version of TurboTax Deluxe, 1,360 out of 1,526 customers have given the program the lowest rating of one star. Another way of putting it is that the firm has raised the price of TurboTax for many users by $30 or more.Ĭustomers have responded as you’d expect. Some commentators have observed that there’s a work-around, but it’s unsatisfactory-Deluxe users can fill out their schedules manually, but then the documents can’t be filed electronically with the rest of the federal return.Īny way you cut it, Intuit this year is selling a product at the same price as last year, but with significantly less to offer.
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TurboTax then informs them they have to upgrade to the “Premier” edition, which costs another $25-$30, or even to the “Home & Business” version, which is priced $10 above Premier. Many users discover the problem only when they get to the point in doing their taxes where they have to start plugging information into those schedules. Hints of this change are present on the Deluxe program’s packaging, but in a very obscure way. Disclosure: I’ve been a long-term user of TurboTax and I do file some of these schedules, but I haven’t done my taxes yet this year. The others cover profit or loss and business expenses from a sole proprietor business, such as a home business (C) income from rental property, royalties or partnerships (E) and farm income (F). Schedule D is used by anyone reporting capital gains or losses from stock or bond sales. Users of the TurboTax deluxe edition, which sells for a list price of $59.99 but can be found almost everywhere for $49.99, have discovered that for the first time, the program won’t allow them to file tax schedules C, D, E or F automatically with their tax returns.
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